A woman smiles behind three young girls, one sitting on a swing and two standing beside her in a sunny park.

Frequently Asked Questions

Commonly Asked Questions and Answers

How can we help?

Do all equipment requests require a therapist recommendation?

No. Requests for bath equipment, umbrella-like medical strollers, some activity chairs, wedges, simple wheelchairs, do not need a therapist referral. Custom wheelchairs, power wheelchairs, standers, gait trainers/walkers and augmentative communication devices require a therapist referral and fitting. Communication Loan Library items must have a speech therapist referral. Therapist contact information is required for all equipment requests.

Can equipment be delivered or shipped?

There is no delivery or shipping available.  Requested equipment must be picked up at one of our location facilities or at one of our vendor partners’ offices.  We are able to transfer a piece of equipment from one location to another, but since the transporting is done by volunteers, this can take several weeks.  Requested equipment must be picked up within five business days once it reaches its destination or it will be returned to inventory.  We would appreciate a small monetary donation if you request transfer of equipment.

What is the Go-Baby-Go program?

Dr. Cole Galloway, of University of Delaware has generously invited all interested parties to make use of the exciting work of his mobility lab http://www.udel.edu/gobabygo/   This project involves taking off-the-shelf toy ride-on powered toy cars and modifying them to provide mobility for young children who have crawling and walking problems. CATS has teams of volunteers with experience in adapting cars for individual children, and have completed more than 25 cars. The program is currently available in Roanoke on an individual basis. 4Children can be referred by their physical, occupational or speech therapist.  Contact us at info@atdevicesforkids.org for an application

How does the Communication Loan Library work?

The Communication Loan Library provides augmentative communication and assistive technology devices to a child with disabilities on a 3 month loan.  Only 1 device can be requested at a time.  The request for the device must be made with the child’s speech therapist and a loan agreement must be signed.  There is no transfer of these items between locations.  Devices on the Roanoke inventory page are only available in the greater Roanoke area.  Devices in Hampton Roads inventory are only available in Hampton Roads.   Devices in Marion inventory are only available in the greater Marion area.

What service does CATS provide?

CATS’ primary service is equipment re-use.  Gently used adaptive equipment and assistive technology devices are donated to the program, cleaned and refurbished, and then provided to children with disabilities that need them at no cost.   The child must live in or receive their medical or rehabilitative care in Virginia to utilize the program.  CATS also has a GoBabyGo program in Roanoke. There is a Communication Loan Library available at the Marion/SW Virginia, Roanoke and Hampton Roads locations.

Where can I find CATS policies?

CATS policies can be reviewed as part of the release form or by scrolling down to the footer on our homepage to the “Terms of Service.”   We strongly recommend that you review these policies prior to requesting equipment through the website.

I need more information about equipment. What do I do?

You can either request the equipment and ask the questions you have in the “notes” section of the request form, email the location where the equipment is housed or call us.  We can give you more details on the piece of equipment you are looking at.

What other options are there to donate to CATS?

CATS participates in Kroger Community Rewards.  Simply go on this link and link your rewards card so  when you shop for groceries, CATS gets a donation!  CATS# GC219 https://www.kroger.com/account/enrollCommunityRewardsNow   You can also donate to CATS simply by shopping on Amazon.  AmazonSmile is a website operated by Amazon that lets customers enjoy the same wide selection of products, low prices, and convenient shopping features as on Amazon.com. The difference is that when customers shop on AmazonSmile, the AmazonSmile Foundation will donate 0.5% of the price of eligible purchases to the charitable organizations selected by customers.  Try AmazonSmile today!  https://smile.amazon.com/ch/46-4866068

What are monetary donations used for?

CATS uses monetary donations to fund replacement parts for refurbished equipment, climate controlled storage units to house equipment, cleaning supplies, transportation and other operating expenses.

Is there any equipment CATS does not take?

CATS does not take adaptive beds, full size ramps, porch or stair lifts.  If you have one of these large items to donate, CATS can post the information on our website and Facebook page and help match the donor with a child and family in need.  CATS also cannot take adaptive car seats or medical supplies such as respiratory items, nutritional support and diapers.   CATS also cannot take toys, unless they are adaptive toys.

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